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Pharmacy Concierge & Delivery Platform

A mobile service for medication requests, pharmacy coordination, and dependable doorstep delivery.

Estimated Timeline: 4-6 weeks
2

Project Overview

The platform connects users with nearby pharmacies through a simple ordering experience. Customers can request medications by browsing products or uploading prescriptions through chat, while the operations team manages order assignment, pharmacy coordination, and service performance across locations.

3

Objectives

  • Launch a functional MVP that supports real customer orders.
  • Enable both self-service and assisted ordering flows (browse plus chat).
  • Provide a centralized operations dashboard for order and pharmacy management.
  • Establish a scalable operating model for expansion into additional areas.
  • Deliver a smooth and intuitive user experience from request to delivery.
4

Project Scope

In Scope

  • Mobile application for iOS and Android.
  • Product browsing with categories and bestsellers.
  • Cart and checkout flow.
  • Prescription upload through chat.
  • Order management system.
  • Admin dashboard for daily operations.
  • Pharmacy management workflow (virtual pharmacy system).
  • Basic analytics and reporting.

Out of Scope

  • Direct pharmacy inventory integrations.
  • Real-time live GPS delivery tracking.
  • Automated pharmacy acceptance workflows.
  • Advanced pricing optimization engines.
5

Execution Approach

  • MVP-first delivery to launch quickly with essential capabilities.
  • Phase-based execution with clear milestones and sign-off points.
  • Parallel team delivery across UI/UX, backend, mobile, and DevOps.
  • Iterative improvement after each phase based on operational feedback.
6

Project Phases

Phase 1 - Design and Backend Foundation

Duration: 2 Weeks

Objective

Deliver complete product design and establish backend core infrastructure.

Scope of Work

UI/UX

  • Complete mobile app design across all user flows.
  • Admin dashboard design.
  • Design system and reusable components.

Backend

  • Authentication system.
  • Products and categories structure.
  • Order creation and management.
  • Pharmacy management module.
  • Prescription upload handling.

Mobile Application

  • Project setup and initial structure.
  • Core screens implementation (basic).

DevOps

  • Server and database setup.
  • Staging environment deployment.

Deliverables

  • Fully completed UI/UX design (mobile and dashboard).
  • Core backend APIs ready and functional.
  • Staging environment deployed.

Outcome

A complete design system and a working backend foundation ready for full application development.

Phase 2 - Backend Completion and Mobile Application

Duration: 2 Weeks

Objective

Deliver a fully functional mobile application integrated with a complete backend.

Scope of Work

UI/UX

  • Minor refinements and usability improvements.

Backend

  • Payment integration (online and cash handling).
  • Notifications system.
  • Chat-based order support.
  • Enhanced order workflows.

Mobile Application

  • Full implementation of all screens.
  • Integration with backend APIs.
  • Chat functionality.
  • Prescription upload flow.
  • Payment integration.
  • Push notifications.

DevOps

  • Production environment setup.
  • Notification services configuration.

Deliverables

  • Fully functional mobile application.
  • Complete backend system.
  • Payment and notification systems operational.

Outcome

An end-to-end working product capable of handling real user orders.

Phase 3 - Admin Dashboard, Analytics, and Finalization

Duration: 2 Weeks

Objective

Deliver operational control tools and finalize the system for launch.

Scope of Work

UI/UX

  • Dashboard enhancements.
  • Analytics and reporting design.

Backend

  • Analytics and reporting logic.
  • Revenue and pharmacy performance tracking.
  • Settlement calculations.

Mobile Application

  • UX improvements and performance optimization.
  • Order tracking status enhancements.

DevOps

  • Monitoring and logging setup.
  • Backup systems.
  • Performance optimization.
  • Play Store and App Store deployment submission and acceptance.

Deliverables

  • Fully functional admin dashboard.
  • Analytics and reporting system.
  • Exportable reports (CSV and Excel).
  • Optimized and stable system.
  • Play Store and App Store deployment with acceptance.

Outcome

A production-ready platform with full operational visibility and business control.

7

Timeline

Week 1-2->Phase 1
Week 3-4->Phase 2
Week 5-6->Phase 3
8

Roles and Responsibilities

UI/UX Team

  • Product design and user experience.

Backend Team

  • APIs, business logic, and system architecture.

Mobile Team

  • Mobile application development and integration.

DevOps Team

  • Deployment, infrastructure, and system reliability.
9

Deliverables Summary

PhaseOutput
Phase 1UI/UX Design + Backend Core
Phase 2Fully Functional Mobile App + Complete Backend
Phase 3Admin Dashboard + Analytics + Store Deployment Acceptance
10

Assumptions and Dependencies

  • Client provides feedback within 48 hours per phase.
  • Payment gateway approvals are completed on time.
  • Third-party services (maps and notifications) are available and stable.
  • Continuous communication between teams and stakeholders.
  • Full deployment depends on tax and commercial registration for Apple and Google developer accounts.
11

Risks

  • Delays in feedback or approvals.
  • Third-party integration delays (payments and notifications).
  • Medication availability inconsistencies.
  • Operational challenges in early-stage order handling.